Policy updated: 11 October 2026 · Global Language Education, LLC
Before you pay
Review your selected course, included materials, access period, total price, and this policy. Registration and additional course purchases are separate items. An inquiry does not create a payment obligation.
Cancellation before services begin
If you cancel before your student membership is activated and before any included materials or registration services have been delivered, the $120 registration fee is refundable in full.
A separately purchased course is refundable in full if you cancel before access to that course is supplied and before its lessons or other services begin. Where a purchase contains several items, each item is reviewed separately.
Once access or learning has begun
Registration is not automatically refundable once the membership benefits have been supplied. A change-of-mind request for a course already accessed or a service already delivered is reviewed against your confirmed enrollment terms, the amount of service supplied, and applicable consumer rights.
There is no blanket “no refunds” rule for a service that is unavailable, materially different from what was agreed, or affected by a problem we cannot resolve. If you have not received the access promised in your enrollment details, tell us so we can investigate and provide an appropriate remedy.
If we cannot deliver
If we cancel a course or cannot provide a paid service as agreed, you may choose a refund for the undelivered item. A replacement course or credit is offered only with your agreement. Where a course is partly delivered, the undelivered portion and any other applicable rights are considered.
Duplicate or incorrect charges
Contact us promptly about a duplicate payment, an amount that differs from your confirmed quotation, or a payment you cannot identify. Provide the payment date, amount, and order or enrollment reference. Never send your full card number, bank password, or security code.
How to request a review
- Open the contact page and select Cancellation or refund.
- Use the email address associated with your enrollment, where possible.
- Include your reference, purchase date, service purchased, and the reason for your request.
- Tell us whether you have received or used access and whether the issue is still ongoing.
We review the purchase record and may ask for relevant information. You receive a written outcome explaining any approved amount and the reason for the decision. Keep a copy of your request and purchase documents.
How approved refunds are paid
Approved refunds are normally returned through the original payment method. Completion depends on the payment provider and your bank. We will explain the expected timing when the refund is approved; do not pay an extra fee to submit a refund request.
Your consumer rights
This policy does not remove statutory cancellation, withdrawal, or other consumer rights that apply to your purchase. Any additional purchase-specific conditions must be disclosed before payment. Updated policies do not retroactively remove rights attached to an earlier purchase.